Welcome to OpenFieldCollect's website, available at openfieldcollect.xyz. By accessing or using this site you agree to be bound by these Terms and Conditions, including any additional policies referenced herein and/or available by hyperlink. If you disagree with any part, you must discontinue use of the site immediately. This policy applies to all visitors, customers and others who access or use the site.
1. Use of the Site. You may use the site solely for personal, non-commercial purposes in connection with ordering food and related services from OpenFieldCollect. You agree not to misuse the site by attempting to access systems or data other than those intended for your use, or to disrupt the integrity or performance of the site. You must be at least the legal age to place orders under applicable law in your jurisdiction. We may suspend or terminate your access if we determine that you have violated these Terms or engaged in unlawful activity.
2. Intellectual Property. All content on the site, including menus, logos, images, text, and software, is owned or licensed by OpenFieldCollect and is protected by copyright and other intellectual property laws. You may view and print pages for personal use, but you may not reproduce, modify, republish, or commercialize any materials without our express written consent. Trademarks and service marks used on the site may not be used without permission.
3. Accounts and Security. Some features require you to create an account. You must provide accurate information and keep your login details confidential. You are responsible for all activities that occur under your account. If you suspect unauthorized use, you must notify us immediately. We may suspend or terminate accounts at our discretion.
4. Ordering and Payments. Prices are shown in £ and are subject to change without notice. All orders are subject to availability. By placing an order, you make an offer to purchase under these Terms and our confirmation of the order constitutes acceptance. Payment must be completed by the methods offered on the site. We may charge applicable taxes and delivery fees where permitted by law.
5. Delivery and Pickup. Delivery times are estimates and may be affected by weather, traffic, and demand. We strive to deliver order accuracy and freshness, but we cannot guarantee exact delivery times. If you select pickup, you are responsible for collecting orders within the stated window. Our vehicles and staff will comply with applicable health and safety laws in London, United Kingdom.
6. Cancellations, Refunds and Changes. Cancellations may incur fees as described at checkout. Refunds, if approved, will follow the payment method used for the order and may be subject to processing times. Changes to orders are subject to availability and may incur additional charges. Please review your order summary for details before confirming.
7. Important Health and Safety. We comply with all applicable food safety and hygiene regulations. You should inform us of any allergies or dietary restrictions prior to placing an order. We may provide standard allergen information for our dishes; however, we do not guarantee absence of allergens due to cross-contamination in preparation areas.
8. Privacy and Data Use. Our use of your personal data is described in our privacy policy. By using the site, you consent to collection, storage, and processing of your information as described, including the handling of orders and communications regarding OpenFieldCollect services. We implement reasonable security measures but cannot guarantee absolute security of data transmitted over the internet.
9. Limitation of Liability. To the maximum extent permitted by law, OpenFieldCollect and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the site or any services purchased through it. Our total liability for direct damages shall not exceed the amount paid by you for the relevant order or service, if any.
10. Governing Law and Jurisdiction. These Terms are governed by the laws of United Kingdom and you agree to submit to the exclusive jurisdiction of the courts located in London for any disputes arising from or related to the use of this site or these Terms. If any provision is held invalid, the remaining provisions will continue in full force and effect.
11. Changes to Terms. We may modify these Terms at any time. Any changes will be posted on the site and will become effective upon posting. Your continued use of the site after changes are posted constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
12. Third-Party Links. The site may contain links to third-party sites or services that are not controlled by OpenFieldCollect. We are not responsible for the content or availability of such sites and provide access to them at your own risk.
13. Contact Information. If you have any questions about these Terms, please contact us at +44 20 7946 0958 or visit openfieldcollect.xyz for more information. Our physical address is located in 43 Bedford Street, WC2E 9HA, London, United Kingdom. Last updated: 2025-10-13.